Privacy Policy
CRIMP CONSULTING PTY LTD is committed to protecting your privacy and ensuring the security of your personal information.
Last Updated: November 30, 2025
1. Introduction
CRIMP CONSULTING PTY LTD (ABN: 42657120128), trading as CRIMP ("we", "us", "our"), operates the website crimp.systems (the "Website").
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Website or interact with our services. By using our Website, you consent to the collection and use of your information as described in this Privacy Policy.
Contact Information:
Email: privacy@crimp.systems
Address: PO Box 17, Annandale NSW 2038, Australia
2. Information We Collect
2.1 Personal Information You Provide
When you interact with our Website, we may collect the following personal information that you voluntarily provide:
- Contact Forms: Name, email address, phone number, company name, and any message or inquiry you submit through our contact or demo request forms.
- Meeting Scheduling via Calendly: When you schedule a demo or meeting through our Calendly integration, we process your name and email address to facilitate appointment booking. Calendly is a third-party service that helps us manage meeting schedules efficiently. By using Calendly on our Website, you acknowledge that your information will be processed by Calendly in accordance with their Privacy Policy.
2.2 Automatically Collected Information
When you visit our Website, we automatically collect certain technical and usage information, including:
- IP Address: Your Internet Protocol (IP) address for security purposes and to analyze traffic patterns.
- Browser and Device Information: Browser type, device type, operating system, and screen resolution.
- Usage Data: Pages visited, time spent on pages, clickstream data, and referral sources via Google Analytics.
- Server Logs: We maintain server logs for security, troubleshooting, and performance monitoring purposes.
2.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Website. See Section 5 (Cookie Policy) for detailed information about the types of cookies we use and how to manage them.
3. How We Use Your Information
We collect and use your personal information for the following purposes:
- Responding to Inquiries: To respond to your questions, comments, or demo requests submitted through our contact forms.
- Scheduling Meetings: To facilitate meeting bookings and schedule demos through our Calendly integration.
- Website Analytics: To analyze how visitors use our Website, understand user behavior, and improve our services using Google Analytics.
- Marketing and Communication: To send you information about our products, services, and updates (only with your consent where required by law).
- Security and Fraud Prevention: To protect our Website, users, and business from fraudulent or malicious activity.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- Website Functionality: To provide core Website functionality, remember your preferences, and improve user experience through functional cookies.
4. Third-Party Services and Data Sharing
4.1 Calendly
We use Calendly, a third-party scheduling platform, to manage meeting bookings and demo appointments. When you use Calendly on our Website:
- Calendly collects your name and email address for the purpose of scheduling and sending meeting confirmations.
- Calendly may use cookies and tracking technologies to improve their service.
- Your information is processed in accordance with Calendly's Privacy Policy, available at https://calendly.com/privacy.
Why we use Calendly: Calendly streamlines our meeting scheduling process, provides a better user experience, and ensures efficient coordination of demos and consultations.
4.2 Google Analytics
We use Google Analytics, a web analytics service provided by Google LLC, to understand how visitors interact with our Website. Google Analytics uses cookies to collect anonymous data about:
- Pages viewed and time spent on each page
- User demographics and interests (in aggregate)
- Traffic sources and referral information
- Device and browser information
Google Analytics does not collect personally identifiable information unless you provide it directly (e.g., through a form). The data collected is used to improve our Website content, layout, and services.
For more information on how Google uses data, visit Google's Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
4.3 Other Disclosures
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our Website and business (e.g., hosting providers, email services).
- Legal Requirements: When required by law, regulation, court order, or government authority.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
- Protection of Rights: To protect our rights, property, safety, or the rights and safety of others.
5. Cookie Policy
Our Website uses cookies and similar tracking technologies to improve your browsing experience, analyze traffic, and deliver personalized content.
5.1 What Are Cookies?
Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and provide information to website owners.
5.2 Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the Website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies.
Functional Cookies
These cookies remember your preferences and choices (such as language preferences or region) to provide enhanced, personalized features. They may be set by us or by third-party providers whose services we use.
Examples: Session management, user preferences, form data retention.
Analytics Cookies
We use Google Analytics cookies to collect information about how visitors use our Website. These cookies help us understand traffic patterns, popular pages, and areas for improvement. The information is collected anonymously and reported in aggregate form.
Examples: _ga, _gid, _gat (Google Analytics cookies)
Marketing Cookies
These cookies track your browsing habits to deliver advertisements relevant to you and your interests. They may be used to build a profile of your interests and show you relevant ads on other websites.
Purpose: Retargeting, ad personalization, campaign effectiveness measurement.
5.3 Managing Cookies
You can control and manage cookies in several ways:
- Browser Settings: Most web browsers allow you to manage cookies through their settings. You can set your browser to refuse cookies or delete certain cookies. Note that disabling cookies may affect your ability to use some features of our Website.
- Google Analytics Opt-Out: You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
- Third-Party Cookies: Some third-party services (like Calendly) may set their own cookies. Please refer to their respective privacy policies for information on managing their cookies.
For more information on how to manage cookies, visit www.aboutcookies.org.
6. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction.
Security measures include:
- Secure Socket Layer (SSL) encryption for data transmission
- Regular security assessments and updates
- Access controls and authentication mechanisms
- Secure data storage and backup procedures
- Employee training on data protection and privacy
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
- Responding to your inquiries and providing requested services
- Complying with legal, accounting, or reporting requirements
- Maintaining business records for legitimate business purposes
- Resolving disputes and enforcing our agreements
When your personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention policy and applicable laws.
8. Your Privacy Rights
Under the Privacy Act 1988 and the Australian Privacy Principles, you have the following rights regarding your personal information:
- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Correction: You have the right to request correction of any inaccurate, incomplete, or out-of-date personal information.
- Right to Erasure: In certain circumstances, you may request the deletion of your personal information.
- Right to Object: You may object to the processing of your personal information for direct marketing purposes.
- Right to Lodge a Complaint: If you believe we have breached the Australian Privacy Principles, you have the right to lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
To exercise any of these rights, please contact us at privacy@crimp.systems. We will respond to your request within a reasonable timeframe and in accordance with applicable privacy laws.
9. International Data Transfers
Some of the third-party services we use (such as Google Analytics and Calendly) may store or process data outside of Australia, including in the United States and other countries.
When we transfer your personal information overseas, we take steps to ensure that it is protected in accordance with Australian privacy laws. This may include:
- Using service providers that comply with applicable privacy frameworks
- Entering into contractual agreements that require overseas recipients to protect your information
- Ensuring that the overseas recipient is subject to privacy laws substantially similar to the Australian Privacy Principles
By using our Website, you consent to the transfer of your personal information to overseas recipients for the purposes described in this Privacy Policy.
10. Children's Privacy
Our Website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@crimp.systems, and we will take steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated "Last Updated" date at the top.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Website after any changes indicates your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
CRIMP CONSULTING PTY LTD
ABN: 42657120128
Email: privacy@crimp.systems
Address: PO Box 17, Annandale NSW 2038, Australia
If you are not satisfied with our response to your privacy concern or complaint, you may contact the Office of the Australian Information Commissioner: